Privacy Policy
Ninja Horsy ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or book a retreat with us.
Information We Collect
We may collect the following personal information:
- Name, email address, phone number, and Instagram handle when you contact us or make a booking
- Payment information when you purchase a retreat (processed securely through Shopify Payments, Stripe, or PayPal — we do not store your card details)
- Passport name, dietary requirements, riding experience level, and emergency contact details when you complete a booking form
- Photos and videos taken during the retreat
- Website browsing data including IP address, browser type, and pages visited (collected automatically via cookies)
How We Use Your Information
We use your personal information to:
- Process and confirm your retreat booking
- Communicate with you about your retreat (logistics, packing list, travel details)
- Arrange airport transfers, accommodation, and activities
- Send you updates about future retreats and offers (only if you opt in)
- Improve our website and retreat experience
- Comply with legal obligations
Sharing Your Information
We do not sell your personal information. We may share your information with:
- Our retreat suppliers (accommodation, guides, stables) — only what is necessary to deliver your retreat experience
- Payment processors (Shopify Payments, Stripe, PayPal) to process your transactions securely
- Legal authorities if required by law
Photos and Media
- We may take photos and videos during retreats for promotional and marketing purposes.
- By attending a retreat, you consent to the use of images and videos in which you appear on our website, social media, and marketing materials.
- If you do not wish to appear in any media, please inform us before the retreat and we will respect your wishes.
Cookies
Our website uses cookies to improve your browsing experience, analyse website traffic, and support marketing. You can control cookie settings through your browser. By continuing to use our website, you consent to the use of cookies.
Data Security
We take reasonable measures to protect your personal information from unauthorised access, loss, or misuse. Payment transactions are encrypted and processed through secure third-party providers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications at any time
To exercise any of these rights, contact us at support@ninjahorsy.com.
Third-Party Links
Our website may contain links to third-party websites (Instagram, WhatsApp, payment providers). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website after changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy, contact us:
Email: support@ninjahorsy.com
WhatsApp: +212 606 392 188
Instagram: @ninjahorsy
Last updated: June 2026